Refound Policy

At Sinulux, your satisfaction is very important to us. We are committed to providing a positive experience for every customer and will always do our best to assist you if you encounter any issues with your purchase.

If you experience a product malfunction or technical issue, please contact our support team within 30 days of receiving your order. When reaching out, kindly include your order number and a short description of the issue you are experiencing with the device. This helps our team understand the situation and provide the most appropriate assistance as quickly as possible.

Our team carefully reviews every request and will work with you to resolve the issue in a fair and professional manner. Providing attentive and responsive support to our customers is a priority for us, and we are always happy to help.

Please note that individual experiences with wellness products may vary. While many customers report positive results, we cannot guarantee specific outcomes or improvements for every user. For this reason, dissatisfaction based solely on personal expectations or perceived effectiveness does not qualify as a product defect.

If you have any concerns about your device, we encourage you to reach out to our support team at info@sinulux.shop. We appreciate your trust in Sinulux and remain committed to ensuring that every customer receives helpful and respectful support.